For FASTag Users
ETC Program further aims to serve as open platform for development of services like congestion or cordon pricing, collection of parking fees, automated collection of fines/challans by police authorities, payment of road tax and other duties and plethora of other services.
Nation-wide interoperable ETC program entails setting up of Central Clearing House (CCH) for clearing and settlement of toll transactions, and installation of ETC systems at the toll plazas.
Call Centre numbers of Banks
|Sr No.||Issuing Bank||Customer Care Helpline No|
|1||Airtel Payments Bank||400/8800-688-006|
|2||AU Small Finance Bank||1800-258-7300|
|3||Axis Bank Ltd||1860-419-8585|
|4||Bank of Baroda||1800-103-4568|
|5||Bank of Maharashtra||NA|
|7||Central Bank of India||1800221911|
|8||City Union Bank Ltd||1800-258-7200|
|9||Cosmos Bank||1800 233 0234|
|10||Equitas Small Finance Bank||1800-103-1222|
|12||FINO Payments Bank||022-6868-1414|
|16||IDFC First Bank||1800-266-9970|
|19||J&K Bank||1800 572 1370|
|21||Karur Vysya Bank||1800-102-1916|
|22||Kotak Mahindra Bank||18-602-666-888|
|23||Nagpur Nagarik Sahakari Bank||1800-266-7183|
|25||Punjab National Bank||1800-419-6610|
|27||South Indian Bank||1800-425-1809|
|28||State Bank of India||1800-110-018|
|29||Thrissur District Cooperative Bank||18004255705|
|31||Union Bank of India||1800-258-6400|
|33||Dombivali Nagari Sahakari Bank||1800-233-1700|
Frequently Asked Questions
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You need to recharge / top up the tag as per your requirement.
- Ease of payment – No need to carry cash for the toll transactions, saves time.
- Online Recharge – Tag can be recharged online through Debit Card / NEFT/ RTGS or Net banking.
- SMS alerts for toll transactions, low balance, etc.
- Online Portal for customers.
FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.
FASTag is presently operational at toll plazas across national highways. More toll plazas are being brought under the FASTag program every day. You may see the list of plazas in the ‘Active Toll Plazas’ section.
FASTag has a onetime Fee of ₹100 including service tax with GST. The refundable security deposit depends on the vehicle type. Please check the ‘Fees and Charges’ section for details.
1.FASTag can be purchased from offline as well as online mode:
- Point-of-sale (POS) set up at following locations-
- All NH toll plazas
- Point-of-Sale of 27 certified banks
- Selected bank branches of 27 certified banks
- Transport hubs
2. FASTag can be bought online also
- For NHAI FASTag – Visit Amazon App or Website. Alternatively you can also visit myfastag app
- For all other bank issued FASTag – FASTag can be purchased from respective bank portals.
You will need to carry original as well as copy of your KYC document
You need to submit the following documents along with the application for FASTag:
- Registration Certificate (RC) of the vehicle.
- Passport size photograph of the vehicle owner
- KYC documents as per the category of the vehicle owner:
- Online Portal for customers.
Individual ID proof and Address proof from the list mentioned, and 1 passport size photograph Driving License PAN Card Passport Voter ID Card Aadhaar Card (with address) A valid driving license would be sufficient for Address & ID proof. Corporate Public Ltd./ Private Ltd./ Partnership Proprietorship Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor PAN Card of the corporate Address Proof of the Proprietor Photo ID of signing authority Shop Act or other Firm Proof List of Directors with addresses/Name and addresses of Partners
Our representative will provide you an application form, which you need fill and submit.
All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.A valid driving license would be sufficient for Address & ID proof.
Yes, you will have to use the lanes demarcated for FASTag.
Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations set by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza or the Acquirer Bank POS locations and request for the particular pass scheme. National Payment Corporation of India (NPCI) with the help of NHAI and banks have implemented the issuance of monthly pass on FASTag through an easy online option.
Existing FASTag users can avail this facility by following the below steps:
1) Open NHAI portal nhai.gov.in and Click on “FASTag Monthly Pass” link.
2) Select the toll plaza name and enter the captcha.
3) Then you will get redirected to the acquiring bank page where you can enter Tag ID or VRN (Vehicle Registration Number)
4) Now select the pass type, pass scheme and continue with payment.
5) You will be issued with a recipt on successful payment. Print the receipt / download for future reference.
There is no need to purchase a new RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you can be configured with the monthly scheme.
You may recharge your TAG account by making payment online through Debit Card, Credit, Net Banking & other online payment modes. The TAG account can be recharged upto ₹ 1,00,000.00 for Full KYC accounts and ₹ 10,000 for Limited-KYC accounts. You may also recharge your TAG account at an IndusInd Bank Branch or PoS locations near Toll Plazas by paying cash. For online recharge, please follow these steps:
- Log into Customer Portal at www.fastag.indusind.com, choose ‘Customer Login’ & enter your username and password
- Go to Payments Recharge Account
- Select the tag accounts to be recharged and mention the respective amounts to be uploaded
- Choose payment mode as ‘Pay by Online’ and click ‘Continue’.
- A new window will open with an option to select your bank.
- Please select your bank from the list and continue.
- You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.
- Minimum recharge amount a tag can be recharged with is ₹ 100.
- Do not refresh the browser or press the ‘Back’ button in the middle of the transaction.
Once your FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care 1860 210 8887 for assistance.
In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
Yes, the minimum recharge amount is ₹ 100 and maximum is ₹ 1 lac for a Full-KYC Account
You will need to take two separate FASTags for the each vehicle.
You will need to call our customer care number to block your FASTag. Once you take a new tag, we will transfer the balance to the new tag.
You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.
You can report an incorrect deduction by calling our call centre within 40 days of the transaction date. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza. This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.
You can call our customer care or login to www.fastag.indusind.com to block your FASTag account.
OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag. Only FASTags issued by an issuing bank can be used for purpose of electronic toll payment.
Banks are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering. For now, you will have to purchase a tag from IndusInd Bank in order to use it through us.
FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here
I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
You can raise a request regarding the same by calling our customer care or login to www.fastag.indusind.com to check your tag/account details.
I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only may be collected.
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?
MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTAG complaints related to Toll Plaza. You can call this number and report the same.
User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.
I bought a IndusInd Bank FASTag. Now I want to replace my FASTag as the tag got damaged accidentally. Do I have to buy a new tag by paying Security Deposit Again?
No. You don’t have to pay Security deposit again for replacing your Tag. Login to your a/c at www.fastag.indusind.com, click on the link “Replace my tag” in the left panel. For replacing your tag, you will have to pay a nominal charge of Rs 100 (including currently applicable taxes).
I had taken a FASTag for my vehicle from a different Bank earlier. Now I have purchased IndusInd Bank FASTag for the same vehicle. Is this allowed?
Yes. You can replace your existing FASTag with IndusInd Bank FASTag. However, please ensure you remove other bank’s FASTag sticker from the vehicle and paste only IndusInd Bank FASTag on the vehicle. Pasting more than one FASTag on the same vehicle is a violation and will attract penalty.
How is 1033 helpline number useful to me? What type of toll plaza level complaints can I raise by calling this number?
MORTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:
- Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
- Plaza not accepting FASTag
- Plaza not able to read the Tag
- Plaza not supporting for monthly pass issuance
- Any other applicable issue for FASTag