FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You need to recharge / top up the tag as per your requirement.
FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.
FASTag is presently operational at toll plazas across national highways. More toll plazas are being brought under the FASTag program every day. You may see the list of plazas in the ‘Active Toll Plazas’ section.
You will need to carry original as well as copy of your KYC document
You need to submit the following documents along with the application for FASTag:
Registration Certificate (RC) of the vehicle.
Passport size photograph of the vehicle owner
KYC documents as per the category of the vehicle owner:
Online Portal for customers.
ID proof and Address proof from the list mentioned, and 1 passport size photograph
Voter ID Card
Aadhaar Card (with address)
A valid driving license would be sufficient for Address & ID proof.
Public Ltd./ Private Ltd./ Partnership
Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm
PAN Card of Proprietor
PAN Card of the corporate
Address Proof of the Proprietor
Photo ID of signing authority
Shop Act or other Firm Proof
List of Directors with addresses/Name and addresses of Partners
Our representative will provide you an application form, which you need fill and submit.
All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.A valid driving license would be sufficient for Address & ID proof.
Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations set by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza or the Acquirer Bank POS locations and request for the particular pass scheme. National Payment Corporation of India (NPCI) with the help of NHAI and banks have implemented the issuance of monthly pass on FASTag through an easy online option.
Existing FASTag users can avail this facility by following the below steps:
1) Open NHAI portal nhai.gov.in and Click on “FASTag Monthly Pass” link.
2) Select the toll plaza name and enter the captcha.
3) Then you will get redirected to the acquiring bank page where you can enter Tag ID or VRN (Vehicle Registration Number)
4) Now select the pass type, pass scheme and continue with payment.
5) You will be issued with a recipt on successful payment. Print the receipt / download for future reference.
There is no need to purchase a new RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you can be configured with the monthly scheme.
You may recharge your TAG account by making payment online through Debit Card, Credit, Net Banking & other online payment modes. The TAG account can be recharged upto ₹ 1,00,000.00 for Full KYC accounts and ₹ 10,000 for Limited-KYC accounts. You may also recharge your TAG account at an IndusInd Bank Branch or PoS locations near Toll Plazas by paying cash. For online recharge, please follow these steps:
Log into Customer Portal at www.fastag.indusind.com, choose ‘Customer Login’ & enter your username and password
Go to Payments Recharge Account
Select the tag accounts to be recharged and mention the respective amounts to be uploaded
Choose payment mode as ‘Pay by Online’ and click ‘Continue’.
A new window will open with an option to select your bank.
Please select your bank from the list and continue.
You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.
Minimum recharge amount a tag can be recharged with is ₹ 100.
Do not refresh the browser or press the ‘Back’ button in the middle of the transaction.
Once your FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care 1860 210 8887 for assistance.
In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
You can report an incorrect deduction by calling our call centre within 40 days of the transaction date. For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza. This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.
OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag. Only FASTags issued by an issuing bank can be used for purpose of electronic toll payment.
Banks are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering. For now, you will have to purchase a tag from IndusInd Bank in order to use it through us.
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only may be collected.
User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.
No. You don’t have to pay Security deposit again for replacing your Tag. Login to your a/c at www.fastag.indusind.com, click on the link “Replace my tag” in the left panel. For replacing your tag, you will have to pay a nominal charge of Rs 100 (including currently applicable taxes).
Yes. You can replace your existing FASTag with IndusInd Bank FASTag. However, please ensure you remove other bank’s FASTag sticker from the vehicle and paste only IndusInd Bank FASTag on the vehicle. Pasting more than one FASTag on the same vehicle is a violation and will attract penalty.