24×7 Unique Toll-Free Helpline “1033” for road users on National Highways

1033 Helpline for Road Users on National Highways 

Recognizing the importance of improving safe travel along National Highways and to help NHAI in taking preventive measures & improve maintenance of road and facilitate to serve the road users, NHAI has launched the Toll Free “1033” Helpline Number to provide 24x7x365 assistance to road users on NHAI’s tolled stretches in case of Emergency/Non-Emergency issues.

The 1033 Helpline provide multi-lingual support service to road users and integrated with the other highway operations facilities such as toll plaza Ambulance, Patrol Vehicle, Crane, etc. depending on the need. Non-emergency issues addressed include FASTag related complaints/queries, feedback about facilities / amenities available at the Toll Plazas and along the National Highways, road conditions, potholes, street light and toll charges related issues etc.

Since NHAI has launched bank neutral NHAI FASTag and 1033 number is printed on ‘NHAI FASTags’ as ‘Customer Care Number’ to provide support to NHAI FASTag users.

Salient Features:

  • A single 4-digit Toll Free Universal Access Number (UAN) “1033”.
  • Single point of contact to report emergency/non-emergency issues for across National Highways stretches. 
  • 24X7 Centralized Call Centre.
  • Assistance to road accident victims on National Highways by arranging ambulance, highway patrol vehicle and cranes to remove wrecked vehicles from the accident site at National Highways.
  • FASTag related support.

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